Business Succession

It doesn’t always have to be a gamble

Did you know that less than 1 in 2,222 sell their business at the time planned for the amount that they hoped to sell it for?!

There are many reasons for this including staffing and share structures impacting sale process, poor succession planning and key person dependencies or just simply a general lack of retirement planning.

If you knew those odds before you started in business, would you still have invested your life in it?

The good news is that many businesses still defy these odds and some do it in spectacularly impressive ways!

Technology unlocks opportunity

Technology has proved to provide both massive opportunities and risks within businesses of all sizes.

Sticking to the gambling theme (but not encouraging it!), there is inspiration to be taken from Phil Cronin who established Tombola in the North East of England in 1999.

He initially worked within his father Edward Thompson’s printing business until 1995 but recognized a gap in the market presented by the idea of putting bingo cards online instead or printing them.

Tombola reached audiences in homes and countries that could never have been reached by the original business model and became a flag bearer for responsible game play.

Their association with I’m a Celebrity, Get me out of here catapulted them into the consciousness of the nation and this week it was announced that they had been acquired by Flutter in a deal worth £400m+.

Not bad from a company that started of printing bingo cards!

Conversely, there are other examples around us of businesses that have missed the opportunity that technology delivered, and which on reflection were quite simple and obvious at the time – Netflix versus Blockbuster, local taxi companies versus Uber and so many more.

We are often talk about the pareto principle of 80% of a companies profits being attributed to less than 20% of their customer base.  How many business people act upon this and how many people; like Phil Cronin, actually try to flip these percentages by scaling those that make up the most profitable 20% segment?

Family succession with impact

Another example from the gambling sector is Bet365. One that defied odds that you would think were stacked against them from the start.

Peter Coates was born into poverty and had several commercial interests of varying success during his business journey. One of those was Provincial Racing, a handful of ultimately underperforming betting shops that operated across the country.

His children were involved in the family businesses from a young age with daughter Denise working as a cashier in one of the betting shops. The reality at the time was that the betting shops served as a distraction from one of the other family businesses – a catering company that serviced football grounds.

Fast forward a few years and with an economics degree under her belt, Denise was to become the operating manager of Provincial Racing – a business she described as “a handful of rubbish shops that was up for the challenge to improve.”

It is at this point where many people give up. However, by just looking beyond the basic numbers in front of them and adding some context to the figures, they identified the opportunity that the internet might afford them.

In January 2000, Denise purchased the domain name Bet365.com for £10,000 from eBay and went toe to toe with Ladbrokes and William Hill; whilst working from a portacabin.

They expanded their reach far beyond their competition to ultimately provide 24/7 opportunities to bet on something, somewhere at any time of day. 

How did they keep growing so quickly? A big part of their success was a continuous reinvestment of profits and the identification of continuous ways to improve and innovate over the competition (not dissimilar to the theory marginal gains that we have previously written about).

Bet365 remains privately owned with most revenues reaching £2.8 billion across international markets.

Repackaging and reinventing

In your business, you might think you are sat on “rubbish” (as Denise described it) but it might just be something that would benefit from repackaging alongside a new strategy to take it in a direction in which it can succeed.

By bringing in a team with a different vision or specialist expertise, perhaps you too could see future family members taking your business forward?

You could be sat on a rough diamond but do you; or will you ever, truly know.

Add a degree of structure and some digging beneath the surface and you too could defy the odds and join us on our mission to help more business owners to take less of a gamble and ultimately leave behind a legacy for future generations to be proud of.

Marginal gain %

Marginal gains – 1% can be all that it takes! (Part 1 of 2)

When Sir David Brailsford took over the British Cycling team in 2002 as performance director, we had only won 1 gold medal in our 67-year history.  Add to that, in 110 years, no British cyclist had ever won the Tour de France and top bike manufacturers refused to sell bikes to the team for fear that it would damage the company’s reputation!

All of that changed from 2004 onwards when the British Cycling team won two golds at the Athens Olympics followed by 7 out of 10 gold medals at both the Beijing Olympics in 2008 and London in 2012.

British Cycling riders then went on to dominate the Tour de France, winning six of the following seven Tour De France.

Improve component parts

This extraordinary success has been well documented but how did they achieve it?

Sir David Brailsford was credited with introducing one the most talked about ingredient of this success – the philosophy of ‘marginal gains’. By breaking down everything that went into competitive cycling and finding ways to make small, 1% marginal gains to every component part, an aggregated increase in overall performance was achieved.

Marginal business gains

What worked for the British Olympic Cycling team can also work for you and your business.  Not by breaking down everything that goes into competitive cycling, but by breaking down everything that goes into running a successful business and finding ways to make small, 1% marginal gains that lend towards success.

We have been practicing this philosophy in business ourselves for several years and we bring the approach to life in the different elements of our ‘Insight’ client support package.  Brailsford used data to analyse and redesign the bike seats to make them more comfortable, whilst discovering that rubbing alcohol onto the tires would give a better grip. He re-imagined the secondary impact that small actions could have.

Reimagine your business insights

Now imagine you started looking at your numbers slightly different and made some minor changes to the way you think about them i.e., rather than looking at staff as an expense, consider them a knowledge base upon which you can quickly establish flaws in processes that with improvement, could improve profitability.

We applied this scenario to our own business by internally drilling down to profitability per transaction for work completed. But we didn’t stop there, because we went on to look at the staff member doing the job, the industry in which the client was based, the nature in which the work was received and time of the month it was received i.e., was it always at the end of month?

There were so many areas ripe for subtle changes right at our fingertips that might be otherwise be ignored because of their minimal isolated benefit. But by combining multiple improvements together, the impact began to feel more monumental.

Facing realities

We had to really challenge ourselves as well and face some brutal realities. For example, by tracking phone calls we were able to identify and develop significant improvements to the way clients were handled. By enabling the team to answer queries at the first point of call, we gained both time and cost efficiency as well as alleviating the frustration of being passed around for the client – just being honest! We also started adding more answers to the most commonly asked questions on our website to reduce phone call volume and move towards the ambition of delivering a hybrid 24/7 service for clients for time when the office is closed.

Where are your 1% improvements?

What information do you already have at your fingertips which; with some assistance, you could turn into 1% improvements in your business? Sometimes you just need a fresh approach or new set of eyes to help build out and identify the key metrics and drivers within your business that are most likely to identify change that will help drive your business forward.

Family versus Work versus You

While we miss our loved ones, we’re actually seeing more of our immediate family than ever before.

Have you taken the time to reflect?

  • Perhaps you’ve been thinking about the times you missed meals at home because you were working for small margins.
  • Or all those weekends you worked; missing out on time with the family, to get your business to where it needed to be a success.
  • And how; during lockdown, you’re now reaping the benefits of feeling healthier compared with beforehand when you found no time to exercise.

Before the pandemic broke out, was your business on its feet? If you could ask your ‘startup self’ if they’d be happy with where you are now, would you say yes? If so, why have you, up until now, been continuing to work in that way?

It’s time to pivot your business and your life. Why? To make sure you can continue to enjoy everything you appreciate right now and previously took for granted.

Family

For the first time ever, I can eat two meals a day with my two daughters and my wife. I love it.

I’ve watched my daughters, aged four and six, bond so much over the past couple of years. Even though we were close to begin with, we’ve grown even closer and I’ve seen first-hand their development.

That, to me, is priceless. So, I’ve pivoted my attitude and outlook.

I thought I was missing out on these moments because of ‘work commitments’. In reality, it’s taken this pandemic to show me that it was actually because of the decisions I made as a business owner.

Not anymore.

Family

Work

I work long hours. I bet you do too.

Why do we do it? To provide for our family and our team. If we hated it, we wouldn’t do it. My job is a hobby to me, and I’ve got no hesitations in telling anyone that I absolutely love it.

Most of my clients have the same mindset, but because everyone’s working the hardest they can for their own business this presents a unique challenge: everyone is working ‘too ethically’.

What this looked like for us was we let certain clients ask and expect a service they could not afford or were not willing to pay for. We tried too hard to please.

You want to do your best and keep everyone happy, so it’s an easy trap to fall into.

Don’t get me wrong, we will continue to go above and beyond for our clients. However, we pivoted our business to start working how we wanted to work, with the people we wanted to work with.

Did that mean letting some clients go? Yes. Was it scary? A little. But was it best for our own business? Absolutely.

The ultimate goal is to run your business, and not let your business run you. Now we’re in control of the margins we want to make. It’s a work in process, so we’re using the downtime to give us a chance to explore this further to find a fit we’re happy with.

You

Fitness has always been important to me.

I’m approaching 40, so I had been going to the gym three times per week (on top of other weekly sports) for a while now. Mentally and physically, it’s an escape.

If you work out, you’ll have made the switch from the gym to home exercises, and like thousands of other people across the UK you might’ve taken up running.

This testing time has made me appreciate this more than ever.

If you’ve recently started, ask yourself why you haven’t done this before now? What was it that put you off?

Going Forward

There’s a real risk that once the pandemic passes, you’ll fall back into the bad habits we’ve discussed.

Perhaps you’ll have less free time than ever before. The demands of your business may outweigh the demands of your family and health as you try to recoup the time lost.

So how are you planning on stopping this? If you’re enjoying this time with your family and are feeling better for it, what are you going to do to maintain this?

If you’re unsure, it might be time to contact us. We will help you rebuild your business without sacrificing the work/life balance you’re now enjoying.

There’s one thing you can never get back – time. So how do you save more of it to spend on the things you love?

Technology is just one of the ways to achieve this, but there are many other ways dependant on what’s right for you.

Contact us today to put measures in place now that you’ll enjoy in the future and never take for granted what you had previously.

Your Business Curve versus The Health Curve

The media have reported a few times that we are past the peak of COVID-19 and we have all become familiar with term ‘flattened the curve’! And yet new seasons and new events mean this is forever changing. Business as usual is just round the corner (again), right?

Wrong.

The term ‘new normal’ appears to have dissipated but in all probability, we are still not really sure what the future of business will look like. Because of this, your ability as a business owner to pivot and adapt has never been more important.

We’re at a crucial point in the timeline of the health of UK residents and their businesses. As the health curve faces it’s most sustained threat ever; day by day, we’re at risk of getting complacent. This curve is often very different however to the one that businesses are following and the impact they have felt or are yet to feel.

Looking after our health

Health is the most important thing in life. It’s more important than business. You know that.

That’s why many of us have listened to and acted on the government’s instructions. We’re responsible adults with morals. It’s the ‘right thing to do’.

However, it is often easier to be the one following instructions than the one giving them out. As a business owner, you need to take control and put measures in place to flatten another type of curve: your business’ health curve.

What do I mean by your business’ curve? Like the national health statistics, we can measure the negative effect the pandemic has on your business and map it on a graph. Although the peak in a curve is usually considered to be a good thing, we know in this case it’s the opposite.

You can forgive yourself for being momentarily shell-shocked. A bit caught in the headlights if you will. It’s unprecedented times, after all. But the time for hesitation is over.

Now is the time to act. If you haven’t started to rebuild, you’re prolonging the inevitable.

The past 18 months has shown us that weaknesses in business can be crudely exposed so identifying gaps and planning for different eventualities will help you to avoid the pain of going into business saving mode.

I don’t want to be a doomsayer. I’m a realist and am writing this to give you the prompt that you might need.

Your Business’ Health Curve

Just like in the health curve, we can’t get ahead of ourselves.

What would happen now if we lifted restrictions and everything returned to normal? That’s right, the declining curve would make a sharp u-turn and start climbing again.

Our business health curve hasn’t hit its peak yet. Why? This is due to various reasons including the help the government has given us business owners, financial reserves bailing people out but overall we must recognise that the impact of this assistance being removed will be material.

As we enter 2022, this ‘peak’ is likely to become increasingly noticeable.

It looks like lockdowns as severe as those we have experienced to date are a thing of the past but we cannot rule anything out. Stock shortages in supply chains and energy pricing are just two examples of economic impacts that flow through the whole economy.

The true extent of this pandemic on the business world is scarily unknown but what we can say is that peaks in our ‘business curves’ may be slightly flatter and are most definitely going to be longer lasting and more unpredictable.

So, What Can You Do?

You can focus on what you know and what you can control.

This is a once-in-a-lifetime opportunity to ask yourself the following:

  1. Using everything you’ve learned, if you could start your business again, how would it look?
  2. Are the problems you’re facing 100% down to COVID-19, or are they deeper rooted than that?
  3. How will you prepare for the very real threat of future COVID-19 waves?

Last time we had no warning. It came out of nowhere and turned our lives upside down. You might even say we buried our head in the sands about it, refusing to accept we’d be as affected as China and Italy.

But now we have experienced the impact, if you could tip your business upside down, give it a good shake and put it back together again, how would it look?

The ‘new’ business world will certainly be different to the old, so the more you take action right now, the more agile and prepared your business will be for the future.

The ‘New Norm’ Myth Debunked

Everybody did not suddenly start working from home; and no, all meetings have not now become virtual rather than face-to-face.

Things have definitely changed, but not to that extreme.

What this pandemic has done is highlight many inefficiencies within our businesses that we should have spotted before now. For example, why were you travelling for 2 hours to a catch-up meeting when you could do it online? Why have staff members taken days off when their kids are sick instead of working from home for the day? Could all those meetings have been an email?

The opportunity this pandemic has given us is time. And while we can’t be certain about when the business curve will hit its peak, we have the time now to prepare the best we can for it.

Revisit your processes. Streamline your services. Strip everything back and start again.

Now is not the time for doing nothing.

Face it head on

By acting now, you will forecast a future peak, and, like the UK’s health curve, you will get past it. You will flatten it and have a better chance of beating in a way stronger than before.

Unsure about how to get started? Get in touch today and let us help you model your business curve and get you ahead while you still can.

Data Is Your New MD

If you have not already recognised the importance of the digital age or embraced it across your business, you are likely to be throwing time, money, and effort down the drain every day.

Now; more than ever, data is the key driver of digital technology such as modern financial software, and done properly, data is your new MD. It puts you in charge of your business. Here’s why.

The old days

You remember those days of not-so-distant-past, don’t you?

When a Simplex D book was the core part of any set of financial statements and without it, you’d be lost.

Simplex D

And then there were the old spreadsheets. Remember how they’d get passed from computer to computer, each person making their own amendments without anyone controlling a centralised version of it? When it came to making a report, the copies would be stitched together until you got something that ‘looked right’.

It took teams of people, with teams of people helping them, all under the watchful eye of the finance director.

Expensive stuff.

You’ll be glad to hear that’s a long-gone thing of the past. Digital accountancy software makes the job of a full finance team and finance director much more effective by doing many things better than a human team ever could.

By design, the software keeps everything organised and in one place. It is simple to use for anyone, and data can automatically update itself. Teams of people can work on an account at once without worrying about deleting or duplicating data.

You can use the software to pull reports in an instant that would take finance teams weeks, saving you time, money, and effort.

Three reasons why the right software, and the right accountant, is now all you need.

1) Data Input

Sick of logging expenses? With our accountancy software, all you need to do is take a photo of a receipt with your smartphone and within seconds it can be sent and logged for you.

Plus, we can link your bank account with the software. This way, the two systems communicate with one another and update themselves: making reconciliation a cinch (no references to Rylan from the TV advert intended here).

You can access everything you need on the go and raise invoices whenever you need. Suppliers can email the software, cutting out time usually spent emailing back and forth and logging everything manually.

And that’s what’s available right now. The world of accountancy software is moving at a fast pace and new ways to save time, effort, and money are being developed every day.

2) Basic Reporting

The data you need, at your fingertips, from any location.

What can you use this data for?

  • Analyse performance: Compare financial figures over whatever period you consider relevant and manipulate reporting with ease to fit your needs
  • Know your customers: Track, segment and provide real time information and insights to make sure you look after your most valuable customers and chase debt from those that are outstanding
  • Keep on top of suppliers: Manage supplier relationships and establish payment reports to aid cashflow

Finally, you can take control of your business and get a clear, overall view of what’s going on in the best way possible: the numbers.

Any information you need is readily available to you. The answers to your questions answered, instantly, meaning you can confidently and effectively get on with your job.

3) Advanced Reporting

We can build you a bespoke dashboard of key features within your financial software to give you the information you need to make the right decisions.

For example, by setting up your software to tell you when a customer’s credit rating changes, or when an internal target is missed you get automated updates that require little time to maintain. You get the results and information you want and need to hear so you can prioritise the actions that make the biggest difference.

Our world is a smaller place than ever, and we are all competing with one another globally in some shape or form. With digital financial software, it doesn’t have to be. Technology is accessible and affordable for all business needs and can help create a level playing field like never before.

If it’s that easy, where does an accountant come in?

The implementation, training, and overseeing of this technology is one area in which your accountant can support you. They are seasoned users and partner with suppliers to help you identify the most effective way to implement.

With online collaboration, your accountant can also see what you can see at any time which makes real time advice more effective. They get a seamless accountant view so that financial management, reporting and compliance-based services can be run whenever needed (without even seeing each other!).

Best of all they provide the advice and direction that helps ensure you are building the right reporting, identifying the right performance measures, creating the most efficient processes, and keeping you compliant at all times. They have a wealth of knowledge about what does and doesn’t work from across other clients, so you be confident about what works and doesn’t work.

You need to focus your energy in the places that will give you the best return.

Give your business the best chance of success. Get in touch today to get started.

Accountability

Words Are Good. Actions Are Better. Results Are Best.

Accountability has never more important than now, so why are we not seeing more people stepping up and showing real leadership?

Doing so could be the deciding factor in whether your business survives, and even thrives.

The press does its best to question the lack of accountability with leaders across the world. Closer to home, we have seen business leaders who are unwilling or unable to step forward in the current climate.

Those who say they will do something but don’t action it, those that action but don’t think about the outcome, and those that know the results of their actions are poor, but don’t do anything to improve them.

Why?

Distraction

Thanks to modern-day technology, we’re a click away from distraction. Whether that’s your phone, your laptop, or the TV or whatever, this on a day-to-day basis means it’s easy to lose focus and fail to achieve what you set out to do.

We need to stay focused and keep the end goal in sight.

What do you want to achieve? How will you do it? When will you do it by?

Let’s focus on three key areas:

  1. Time
  2. Information
  3. Money

Time

We want everything done yesterday.

The younger generation gets, possibly, unfairly tarred with this brush, but we’re all guilty of it. Can you say you’ve never paid extra for next day delivery with Amazon instead of going down the high street?

From a business perspective, everyone wants success. And they want it now. Right now.

And should we expect anything else? There are so-called business gurus out there who lead us to believe we can make a million pounds in a day. Yes, a day.

The volume of ‘how-to’, cheat guides and inspirational LinkedIn posts mean we expect more, quicker and easier whilst paying less for it.

Information

The amount of information you have at your fingertips can be overwhelming. And most of the time, you don’t have to go seeking it. It interrupts your day, with most of it being unhelpful and irrelevant.

Last week (yes, last week) I received a COVID-19 support email from a technology company I’d never heard of – months after the pandemic had started. Talk about a waste of time.

How many support emails have you received? How much of this information can you read, process, and act on while staying on task with the important jobs you’ve got to do?

You need the right information at the right time. It’s critical to your success. So, make sure you have measures in place to manage it correctly.

Money

How much money have you saved during lockdowns?

Despite the obvious financial strain, the pandemic is putting on your business, you must have found yourself spending less than usual, ignoring food and alcohol costs perhaps.

This shows the amount of money we’re used to wasting. Look at that! There is food in the fridge after all, and you do have something to wear.

Like success, people want more money, easier and quicker. But money alone can’t fix problems caused by information overload and lack of time. You can’t buy either.

The Key to Solving All Three

You!

Many business owners are sitting on their hands waiting for it all the blow over. They think in a few weeks everything will be back to normal.

It won’t.

Other people read and regurgitate information to make it look like they’re doing the right things, without actually implementing anything they’re learning. They think that’s enough.

It isn’t.

Other business owners are keeping their sights firmly ahead. They’re leading by example. They’ve made a plan, communicated it clearly with their staff and fellow business leaders, and are doing what they promise. They trust that be doing this, they’ll see real results that will drive their business forward.

They are correct.

So, ask yourself which of these three people you are? If you don’t like the answer, it’s not too late, but time is running out.

You need to act now. You need the right information at the right time, which is something your accountant should be able to do for you.

The accountant you need in your corner right now is one that gives you the relevant and timely information you need to form a plan, communicate this to your staff, and do what needs to be done to survive and thrive.

Get in touch today to find out how we can work with you to implement the action steps you need to get the results you want.

How Us Winning Digital Accountant of the Year 2020 Could Benefit You

I’m going to show you how we took our business from strength to strength, and how you use the same processes to do the same.

[Want to get straight to the FREE resources? Click here]

If I take you back to 2017, will you promise not to run off into a pub to hug a load of strangers as soon as I open the DeLorean doors?

Promise? Ok… I’m trusting you.

We’re in Costa Del Cramlington three years ago, and we’re stood outside Graeme Tennick & Co HQ. There’s me upstairs in my office, looking pensively out the window. I’m frustrated with working long hours and seeing little in return.

You see, I know we’re not that tech-savvy, and it’s worrying me. And on top of that, we’re quite a way behind a lot of our competitors, which is even worse.

Perhaps you’re feeling like this right now? If so, I’m going to put the violins away and show you exactly how we went from this to winning Digital Accountant of the Year in 2020.

Let’s get started.

Digital Accountant of the Year 2020 – What Even Is It?

It’s all about you, actually.

You see, the award goes to a partner or practice owner that uses technology in innovative ways to help improve client’s businesses (and their own).

Thanks to technology, I can speak to friends in Australia at the click of a button. But with this new technology comes what I call the ‘Amazon Era’, whereby we want more, for less, quicker.

You now face competition from businesses and software companies around the world. As challenging as it may be, it also presents new opportunities, which is your first takeaway:

If you run a small business, you can use your size to your advantage since you’re more agile than the larger corporations. Where they perhaps used their size and financial might in the past, you’re in a better position today.

Back to 2017

Since I’m dragging you back and forwards through time, I’ll let you have a pint before we crack on with storytime again.

Enjoy that? Good. Moving on.

Now we’re somewhere a bit more interesting. We’re on a ski trip in Morzine, a town on the French/Swiss border. As you know, I’m stressed about work. I self-financed everything, had five staff members to look after and my margins were getting narrower by the day.

It was on this trip where I have a word with myself and go home a new person, full of fresh ideas and vigour. Now, I know what you’re thinking: does that make the trip tax deductible? Sadly not.

A Revelation

I realised that I’d structured my business around clients first, and me last.  And because of this, I’d always seen tax savings a sign of success – telling clients this was how best to judge us. This was wrong.


So the journey of transformation began. I tipped my business upside down, gave it a good shake, and rebuilt it around four key pillars that ultimately meant we won the award.

  1. People
  2. Process
  3. Technology
  4. Data

People

We already had a great team, but I knew I needed to hire more people from different backgrounds – and I certainly did that. In fact, neither of my last two recruits have an accountancy background. One is from my local pub, and the other a software/data engineer.

Emma – Customer service will always play a big part in the future of our business. While Emma trains to be an accountant, she already had people-skills that you can’t teach. It’s something our clients love when dealing with her.

Ewa – We were using 23 pieces of software before Ewa came on board, and she showed us that we were not using them efficiently or, in some cases, correctly.

Processes

People and technology come with a catch-22. You see, when you put all of the emphasis on people rather than processes you come a little unstuck when one person leaves.  And when you add technology into the mix, it can be easy to have an over-reliance on the software.

We stripped everything back and started with a good old Excel spreadsheet (admittedly, using it better than the Government).

It’d be helpful for you to do the same exercise. What you need to do is list every process in your business, the technology you use, and then assign responsibilities to each one.

What you’ll find it by sharing ownership with the correct people, you’ll progress as a business rather than it falling on you – the business owner. I’d actually slowed growth by doing it myself.

Having your people and processes working correctly and together frees up your own time. Time you can spend developing new ways to make your clients’ lives easier.

Technology/Data

Technology allowed us to very quickly make up for lost time. It felt like a 5000m race where the runner at the back has a burst of energy and catches up to the main pack.

Being an impatient bugger, I got a bit excited and invested in too much software too soon without the correct foundations in place. That didn’t work.

When I got it right (but still by no means perfect), we built solid foundations and have been using technology to help clients with answers to their individual problems ever since.

We now have software that allows us to:

  • Qualify a lead before we even have a meeting,
  • Support a client anywhere in the world
  • Predict and fix a problem for a client before they know they even have one
  • And run a more profitable and agile business than we ever thought possible

Technology provides us with the data necessary to do all of the above, without needing a finance team of 10 or an investment that means a getting a second mortgage on your home.

What Difference Has This Made For Our Clients?

We are now regularly seeing clients surpass year-on-year figures, and hit targets while enjoying personal rewards like cars, holidays, and holiday homes – all while also striking a better work-life balance.

Clients love our ‘value-based’ approach. Now our success is measured on the difference we make to their lives, instead of how much tax we save them.

What’s Next Following The Award?

Everything is a work in progress, so while we’ve come a long way since 2017, we’re still learning and evolving. In the short term, we’re working on the following:

  1. A complete rebrand that matches our company goal of building sustainable legacies underpinned by the right blend between technology and people.
  2. A very modern and dynamic marketing machine that is fit for purpose and designed to maximise the value we add to the right people at the right time.
  3. A NEW website to serve as a resource centre to help support you, and make it easier than ever to use.

There are of course other ideas in the pipeline, but you’ll have to wait for those.

What’s Next For You?

Are you feeling inspired to work on your own business and take a fresh look at your people, processes, technology, and data?

We are far from the finished article. However, this award proves just how far we have come and we would love help more businesses develop in the way we’ve done.

If you want to learn from our mistakes and successes, we’ll help you build a sustainable legacy you, your team, clients, friends, and family would be proud of.

Start with these FREE downloads. They’re actionable tasks and processes you can use to improve your business. In fact, they’re the very same we used.

Don’t hesitate to get in touch at graeme@gtaccountants.co.uk if you have any questions.

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