6 Key Changes Businesses Should Have Made Over the Past 2 Years

6 Key Changes Businesses Should Have Made

The COVID-19 pandemic has forced businesses to make some major changes. Some of these changes have been necessary for survival, while others have been opportunities for growth.

In this article, we will discuss six key changes that businesses should have made over the past two years. These changes will help businesses to adapt to the ever-changing business landscape and stay ahead of the competition.

1. Adopt a Hybrid Working Model

A hybrid working model combines in-office work and remote work, providing businesses with the best of both worlds. This model allows employees to maintain some level of in-person connection and collaboration, while also leveraging the benefits of remote work.

These benefits can include reduced commuting time, increased flexibility, and often a better work-life balance, which can in turn improve employee morale, reduce turnover, and increase overall productivity.

For businesses, this can mean a reduction in costs associated with maintaining large office spaces, as well as the ability to attract talent from a wider geographic pool.

2. Improve Internal Communications.

Effective internal communication is vital to keep a team cohesive, especially in a remote or hybrid work setup. This goes beyond just having the right tools. It also involves fostering an open culture where everyone feels comfortable sharing their thoughts and ideas.

Regular virtual meetings, team building activities, and feedback sessions can help maintain team unity.

Implementing systems like regular check-ins, updates, and performance reviews can ensure that all team members are aligned with the company’s goals and expectations.

3. Streamline Your Processes

Businesses can gain significant efficiency improvements by streamlining their processes. This can involve rethinking the way tasks are done to find more efficient workflows, or it can mean implementing new technologies to automate tasks.

Cloud-based software, for instance, not only automates tasks but also improves collaboration by allowing team members to access and work on projects simultaneously.

Streamlining processes can lead to cost savings, faster delivery, improved quality, and a more satisfying customer experience.

4. Offer Advisory Services.

Providing advisory services can help businesses add value for their clients and generate additional revenue. This involves having a deep understanding of the client’s industry and the unique challenges they face.

By offering actionable, tailored advice, businesses can help their clients navigate their own challenges more effectively. This can lead to stronger client relationships and increased client loyalty, as well as the potential to attract new clients through word-of-mouth referrals.

5. Outsource Tasks

The pandemic has also led to a rise in outsourcing. Outsourcing is a strategic move that allows businesses to focus on what they do best. It involves delegating non-core tasks to external specialists who have the necessary expertise.

This can help businesses optimize their use of time and resources, increase operational efficiency, and reduce costs. It also enables them to be more flexible and responsive to changes, as they can scale up or down the outsourced tasks as needed.

6. Refine Your Client Base

The pandemic has also given businesses the chance to enhance profitability by refining their client base. This involves analyzing customer data to identify the clients that provide the most value, and then focusing their efforts on retaining these clients and attracting similar ones.

By focusing on high-value clients, businesses can allocate their resources more efficiently and effectively, which can lead to increased profitability, improved customer service, and a more sustainable business model.


The pandemic has been a challenging time for businesses. However, it has also been an opportunity for businesses to adapt and improve. By making the changes discussed in this article, businesses can emerge from the pandemic stronger than ever before.

Contact us today to learn more about how we can help you grow your business.

stuart moy

"We have used Graeme and his team for over 8 years at the writing of this testimonial and the service we receive is exceptional. They are extremely professional, proactive and approachable"

Stuart Moy – Managing Director of Arcot Grange Developments Limited”

Speak to the team about your goals and vision. We'll tell you how we can help you make them a reality.

Are you looking to work with a strategic accounting partner to help shape your business’s future? We’d love to hear from you